Tesori

Help Center

Support

Answers to the most common questions about Tesori. For anything not covered here, email us at tesoriapp@gmail.com.

Subscriptions & Billing

What's included in the free tier?

The free tier gives you full access to Tesori's core features with the following limits:

  • Up to 5 collections
  • Up to 25 items per collection
  • Up to 50 saved photos

Social features, the discovery tab, barcode scanning, and ratings are fully available on the free tier with no restrictions.

How do I cancel my Tesori Premium subscription?

Tesori Premium is managed entirely through Apple. To cancel:

  1. 1Open the Settings app on your iPhone.
  2. 2Tap your name at the top, then tap Subscriptions.
  3. 3Tap Tesori Premium in the list.
  4. 4Tap Cancel Subscription and confirm.

Your Premium access continues until the end of your current billing period. You won't be charged again after that.

Cancellation must be made at least 24 hours before your renewal date to avoid being charged for the next period. Apple handles all billing; Tesori cannot issue refunds directly.

How do I restore my purchases after reinstalling the app?

Your subscription is linked to your Apple ID, not your device. After reinstalling Tesori and signing back into your account:

  1. 1Go to Settings inside Tesori (tap your avatar in the top right).
  2. 2Scroll down and tap Restore Purchases.
  3. 3Your Premium status should be recognized and restored automatically.

Make sure you're signed into the same Apple ID that was used to purchase the subscription. If the restore doesn't work, try signing out of the App Store and signing back in, then repeat the steps above.

Account

How do I make my profile private?

Go to your profile, tap the Settings icon, and toggle Private Account on. When your account is private, only approved followers can see your collections and activity. Your username and display name remain searchable, but your content is hidden from everyone else.

Scanning & Products

A barcode scan didn't find a product — what should I do?

Not every barcode is in the product database, especially for niche, regional, or very new products. If a scan returns no results, try these steps:

  1. 1Try scanning again. Make sure the barcode is well-lit, in focus, and flat. Curved or damaged barcodes can misread.
  2. 2Check the barcode type. Tesori supports standard UPC-A, UPC-E, EAN-13, and EAN-8 barcodes. QR codes are not product barcodes and will not return product results.

If the product still isn't found, it may not be in our database yet. Product coverage improves over time, and a product not found today may be available in a future update.

Collections

What happens to my collections if I hit the free tier limit?

If you reach the free tier limit for collections (5) or items per collection (25), you won't be able to create new collections or add new items until you either upgrade to Premium or remove existing collections/items to free up space.

Your existing data is never deleted for exceeding limits — limits only prevent adding new content. Upgrading to Premium immediately removes all restrictions.